Leadership

John Phelan, Chairman +
John Phelan is Chairman of the board of directors of Ragus.
John is responsible for guiding Ragus on its mission to be the leading provider of business process outsourcing services for high growth enterprises in North America, Europe, Asia-Pacific and Australia. John bring more than 25 years of entrepreneurship and leadership to Ragus.

Ralf Ellspermann, President +
Ralf Ellspermann is the President of Ragus. Ralf brings more than 10 years of leadership and a proven track record in the Philippine BPO industry to Ragus. His focus at Ragus is to drive the company’s strategic direction and to oversee all operations of the company. Ralf’s experience in delivering a broad range of BPO and multi-channel contact center solutions for high growth start-ups, leading mid-market enterprises and Fortune 2000 companies gives him a unique perspective of the most pressing concerns of business owners and outsourcing decision makers today: improvement of operating efficiencies, revenue generation, enhancement of customer satisfaction and retention, and cost reductions

Ralf is the CEO and Founder of PITON-Global, Ragus’ partner organization in the Philippines.

Ian McGowan, CMO (UK & Ireland) +
Ian McGowan is the CMO of Ragus for the UK & Ireland. In his role, he is responsible for managing all marketing and sales activities of the company in the assigned territory. Ian has 18 years of top-level sales and marketing experience. Prior to joining Ragus, Ian was a business development manager for a leading, UK-based customer service & tech support provider. His achievements include developing, closing and managing business opportunities with multiple Fortune 500 corporations, ensuring continual growth and profitability of all accounts.

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